Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership 420 reviewsReviews
I have experienced problems in the past but recently discovered how to message the surgery & Dr Church has been amazing. Hence my review of the improvement of care for myself & my daughter. I do feel that the Drs and receptionists have always been very good it has been the pandemic that has affected access to these over worked GP’s.
Dear Patient, It has come to our attention that we have never thanked you for this positive reply kindly sent to our “I Want Great Care” link within our website. We would like to do that and do hope that our patient services have continued to meet your requirements. Your comments reference Dr Church & our reception team will be passed on to them. Many thanks and best regards, Julie Taylor, Patford House Partnership
I called into the surgery to find out about flu vaccinations for my wife and myself as the date I had been given by my phone was not suitable. The lady on reception was both understanding and helpful and was able to book us appointments on the same day(yesterday). We thought this was a very prompt result and we were delighted with the outcome. As usual over all the 20 years we have used Patford House practice a helpful and user friendly response.
Dear Patient, It has come to our attention that we have never thanked you for this positive reply kindly sent to our “I Want Great Care” link within our website. We would like to do that and do hope that our patient services have continued to meet your requirements. Many thanks and best regards, Julie Taylor, Patford House Partnership
I am satisfied with the treatment I received off Dr Church , Dr Anstey Dr Else and nurses at Patford Partnership I could find no complaints at all !
I was sent a text regarding a flu jab. I was invited as apparently I was eligible. I turned up yesterday and was told that I was no longer eligible. When i contacted the surgery when I was texted I asked why I was eligible and was told that I should take the jab anyway. No one contacted me when they decided I was no longer eligible. The service was disgraceful. This is the fourth appointment that Patford house has messed up. If this continues I will be making a formal complaint. You need to get your act together and treat patients with respect and put effort into getting appointments and treatment right.
I was sent a text saying the doctor wished a follow up appointment and offered either face to face or virtual. I chose face to face and received a text with an appointment a few days later. The original text had warned that I would not get an immediate reply and I should telephone if I had a problem needing immediate attention.
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c