Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership 420 reviewsReviews
I had a recent fall and have had to use the GP more than I would normally and the experience has been great !
From booking an appointment, the doctor who looked after me, generating a prescription and the community care team.
Thank you very much!
Thank you so much for the positive review - it is most welcomed and appreciated Best wishes - Julie Taylor - Operations Manager
Francesca answered very promptly. She was friendly, informative and very helpful. 10 out of 10 and a gold star!!
Thank you so much for the positive review - it is most welcomed and appreciated, I will let Francesca know about your feedback. Best wishes - Julie Taylor - Operations Manager, I
unhelpful reception. Called and message was use sys online. did that and I asked if I needed an appointment with doc or hospital and explained the issue and the Surgery I recently had. I didn't get an answer but instead given a link to follow. my advice is don't ask them anything. tell them you need an appointment and let the doctor decide if you need hospital or not. I thought I was calling someone who could advise, they cannot and I was dismissed. Not helpful. I dread making contact with them hope I don't need to again any time soon.
Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor
Requested appointment to see any doctor at Patford House Surgery using the phone service provided specifying at Patford House Surgery appointment booked at Beversbrook Health Centre!! necessary use telephone service provided to make another appointment resulting in near five week delay to see any doctor at Patford House. Seems due to incorrect handling of my original request by the telephone appointment booking service!!
Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor
I don't usually have to contact the Doctors surgery as I have been lucky to be fit, healthy and well. However, after returning from our holiday I required the need for an appointment with a Doctor. I messaged through SystemOnline after a friend recommended it. Straight away, I was given advice, and eventually an appointment next day. I do have prescriptions but this week, I was advised I needed a review. Messaging again through SystemOnline and I was given an appointment with a Clinician and then another for a blood test. All through contacting via SystemOnline I have been dealing with Francesca, who has been absolutely fantastic and a pleasure to deal with. Thank you Francesca, please can the NHS clone you.
Thank you so much for leaving this review. It is most welcomed and very much appreciated. I will let Francesca know in regards to your glowing review. Best Wishes – Julie Taylor – Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c