Share review of Patford House Surgery Partnership
Patford House Surgery Partnership
2022-05-12
Person
4
5
0
12th May 2022
Quite difficult to get through on the phone. Easier to go to surgery, however not always possible due to work commitments.
Suggested improvements
Get assistance for telephone responder.
12th May 2022
Response from Patford House Surgery Partnership
Good Afternoon Dear Patient, Thank you for taking the time to write this reviews. Our call volumes do indeed continue to be high and we are pleased to say have been successful in recruiting and putting in place training for the new staff. We are also hoping that our telephone technology can be enhanced moving forward in order to offer better and more effective choices to patients. With many thanks Julie Taylor - Complaints Lead - Patford House Partnership