Share review of Patford House Surgery Partnership
I had to collect my prescription which was done without a problem. The problem is the lead time I have to give to get it. It takes over a week, which is better than the month it took in December but not the 2 days as stated in the repeat prescription form and the 2 days it took prior to patford house taking over the Sutton Benger surgery. Additionally I now have to take time off work to collect my prescription as you close at 4 pm and not the 6pm
It used to be (again, prior to patford house taking over the surgery). Even operating on the minimal hours that you do, why can’t you do 12-6pm on one or 2 days a week to allow those that work a chance to collect their prescriptions. This would mean working any more hours, but adjusting the shift.
Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor Thank you for mentioning the staff at Sutton Benger were polite and pleasant this is good to hear.