Share review of Patford House Surgery Partnership

Patford House Surgery Partnership 2023-08-07 Person 3 5 0

Since becoming Patford house repeat prescription timelines have been a nightmare, my partner requires medication regularly to live a normal life, we have experienced weeks waiting without communication, having to run around other facilities to get the prescription on time despite ordering well in advance. The staff were a nightmare almost accusational if a text had not been received and seemed to not understand the importance of correct medication at the right time. Having said all of that we have seen a positive change in recent months, quicker turnaround, polite considerate staff in the dispensary definitely an improvement when we had almost given up hope.

Communication and support which is now happening on the pharmacy side.. I would like to not see the same blanket response on this site if someone is unhappy. I have not recently tried to make an appointment, however this central admin booking system is awful, you still pay for a receptionist at Sutton benger why not allow them to make the appointment much easier for patients and a lot more efficient without three steps of uneccessary red tape.