Share review of Patford House Surgery Partnership
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Patford House Surgery Partnership
2023-05-19
Person
1
5
0
19th May 2023
Called today for an appointment. Followed instructions on automotive system to press 0 for call back. This was at lunch and still waiting for that call back.
Called in at 6.15pm and waited 15mins for anyone to appear In reception to talk to.
Really disappointed with service today.
Suggested improvements
Call logs to be looked into and fixed if there’s a problem and someone to be on reception until door is locked for end of day
20th June 2023
Response from Patford House Surgery Partnership
Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor