Share review of Patford House Surgery Partnership
I’m not sure who will read this but at present the hoops required to jump through and the lack of integration and follow up is frustrating. I have had several appointments with staff culminating with a phone consultation with the in-house physio. He agreed that physio probably wasn’t the right option and that a referral to a consultant would be the next step …. and after 2 weeks still waiting for any response from the surgery. The reliance on Apps and phone calls is frustrating and even impacts on repeat prescriptions which annoyingly vanish into the ether! So I wait - maybe I’ll get the call, already tried and all that happened was I got cut off whilst waiting!
Good Morning Dear Patient, Thank you for taking the time to write this review, however we are of course sorry to hear of your dissatisfaction. As your message is anonymous I cant resolve with the information noted. I would be very happy to receive an email to julie.taylor167@nhs.net whereby I can do my very best to assist in any matters that are outstanding. With best regards - Julie Taylor - Complaints Lead - Patford House Partnership