Share review of Patford House Surgery Partnership
Patford House Surgery Partnership
2019-10-04
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Written by a patient
4th October 2019
Doctors amazing receptionist rude and impolite and unable to help suit an appointment around me only what suited her
9th October 2019
Response from Patford House Surgery Partnership
Hello there, thanks for your feedback. I am very sorry to hear that this was your experience. We do try as much as possible to arrange appointments to suit our patients needs and I am sorry to hear that you found the receptionist rude and impolite on this occasion. I would very much like to speak to you about this in person and obtain as much detail as possible so we can use it as a learning need. If you are happy to please would you be so kind as to contact me at emmybutcher@nhs.net. With very kindest regards, Emmy Butcher - Managing Partner