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Patford House Surgery Partnership 2023-08-08 Person 2 5 0

Really struggle to get appointments.

Two weeks ago I phoned the surgery as I can't seem to get an appointment face to face (they always tell me to go on the website and request a phone appointment) So I got an appointment with a nurse, and explained that I have had back pain for weeks. Told her what I thought could be causing it. She took a urine sample and said there was an indicator that it could possibly be my kidneys. So she said that she would have a chat with a doctor and told me to wait until the results are back and if they are clear she would review me again. Fast forward a week, as I hadn't heard anything, I went to the surgery myself and asked for my results and they were clear. The next day the nurse phoned me and confirmed the results are clear and that she wasn't sure what the cause of the back pain was. She then advised I refer to physio which I have now done and I will have to wait months for. She then said she will have a chat with a doctor and see what they say. She also offered pain relief if needed. I said yes please that would help. Another week passes by and I received a text message on ( Monday 7th August) and the nurse said in the message that the doctor hold told her that my pain isn't an underlying cause. (The doctor hasn't seen me AT ALL so how would they even know??) And they advise the next step is physiotherapy. She also said it's her last day before she's off so I need to ring the surgery for anything else. So in so many words not her problem. The issue is she's taken 2 weeks to tell me that, from a doctor that hasn't seen me at all and not administered any sort of pain relief so now I will be in pain for months until my physiotherapy. What am I even supposed to do??? This surgery is breaking me. This isn't the first time I've had issues. As soon as I have received the letter I requested about my mental health, I will be leaving the surgery.