Isebrook Hospital
Irthlingborough Road, Wellingborough, Northamptonshire, England, NN8 1LP
9,002
reviews
Reviews
Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Reviews
Isebrook Hospital
2021-07-21
Person
3
5
0
Review of Planned Care and Recovery Team (CMHT) Wellingborough and East Northants
21st July 2021
The support staff are great, but felt rushed by psychiatrist, who directed 90 per cent of his time talking at/to my wife , felt as if I had no say, respect.
.
Suggested improvements
Informed of change of psychiatrists, and what the purpose of the meeting was would have been a nicety . Temp psychiatrist 2as there to remove anti psychotic Meds with no mention of a replacement, that will be for new psychiatrist to determine, lord only knows when I shall get to meet them. Freel abandoned, such is life
.
2021-07-22 08:22:52
Response from Isebrook Hospital
I am sorry this has been your experience. Please feel confident to contact the team or our confidential patient advice and liaison service on pals@nhft.nhs.uk or 0800 917 8504. Best wishes, Hugh Jones, Patient Experience manager
Isebrook Hospital
2021-07-21
Person
5
5
0
Review of Community Brain Injury
21st July 2021
The team are excellent, kind, caring and very supportive. Very informative in helping us to understand brain injury and tools and strategies to help. I have received more help and understanding from the team than any other health profession.
Suggested improvements
Considering the very difficult working conditions they had to deal with I don't think the team could have done more
Isebrook Hospital
2021-07-20
Person
4
5
0
Review of Beechwood
20th July 2021
good
Suggested improvements
None
Isebrook Hospital
2021-07-20
Person
4
5
0
Review of Beechwood
20th July 2021
not sure which answer you are sskingb me about, it has been a great stay thank you, the staff are great, nice people doing a difficult job in a pandemic, having to wear masks only
Issue for us alll is the shortage of staff in all areas, hcas, OTs and physios
Thank you for getting me walking again
Cheers
Jo x
Suggested improvements
Had more staff too few exhausted careers worn out, exhausted but still keen to do their best
Jo x
2021-10-27 11:59:29
Response from Isebrook Hospital
Thank you for your feedback. We endeavour to ensure adequate staffing to maintain patient safety and we are actively working to fill our vacancies. We review staffing levels on a regular basis.
2021-07-28 13:38:19
Response from Isebrook Hospital
Thank you for your kind words. We are aware that staffing is a challenge at the moment and the impact on patients. However, we ensure that we maintain a level of staff that assures the safety of patients and visitors. Best wishes, Hugh Jones, Patient Experience Manager
Isebrook Hospital
2021-07-18
Person
5
5
0
Review of Planned Care and Recovery Team (CMHT) Wellingborough and East Northants
written by a patient
18th July 2021
Staff were very kind and brilliant.
Isebrook Hospital
2021-07-18
Person
4
5
0
Review of Planned Care and Recovery Team (CMHT) Wellingborough and East Northants
written by a patient
18th July 2021
Nurse was kind to me and the injection did not hurt.
Isebrook Hospital
2021-07-18
Person
4
5
0
Review of Community Brain Injury
written by a family member
18th July 2021
No real information hospital while he was there ar whrn he come home - decisions on he's care needs no - discussed with me - he's mentally not good - he forgets, if he is told anything - this is being followed up with homely assistants.
Suggested improvements
Explainred what thngs he's might be thorough because of brain injury. We did not know what to expect or what needed to be assessed by medical staff./nIn general everyone has been wonderful - especially with the ongoing pandemic problems.
2021-07-28 13:44:22
Response from Isebrook Hospital
Thank you for this comment. I agree that information is so important and you should have all your questions answered so you know what to expect and what support is available to the wider family. Please contact the service if you have any concerns or contact our patient and advice service for a confidential conversation on pals@nhft.nhs.uk or 0800 917 7206. Best wishes, Hugh Jones, Patient Experience Manager
Isebrook Hospital
2021-07-17
Person
3
5
0
Review of Beechwood
17th July 2021
Treatment is still ongoing
Suggested improvements
More physiotherapy sessions
2021-10-27 11:59:14
Response from Isebrook Hospital
Thank you for your feedback, I will raise your concerns with our Therapy colleagues.
Isebrook Hospital
2021-07-13
Person
1
5
0
Review of Planned Care and Recovery Team (CMHT) Wellingborough and East Northants
13th July 2021
They don’t care one bit
Suggested improvements
Actually care
2021-07-20 09:51:11
Response from Isebrook Hospital
I am really sorry this was your experience. I have raised the issue with the service manager. You may also like to contact our confidential patient advice and liaison service on pals@nhft.nhs.uk. Best wishes Hugh Jones, Patient Experience Manager
Isebrook Hospital
2021-07-08
Person
4
5
0
Review of Beechwood
8th July 2021
Because you were all so pleasant and nice.
Suggested improvements
No comment.
