Isebrook Hospital
Irthlingborough Road, Wellingborough, Northamptonshire, England, NN8 1LPReviews
Reviews
I haven't received any assistance, have had to go privately for my treatment.
The hospital was overcrowded and the staff were ran off their feet. It was awful!
You gave me an appointment with a mental health doctor (my first in several years) who was really good, he gave me a keyworker and I felt listened to by MHS for the first time since my diagnosis.
Medication was explained to me so I understood how it was supposed to make me feel and at what point was to much. Yeah I felt good but as always it didn't last.
My so called keyworker left before ever seeing me and far from getting another one I was just left. I was only told because I rang them saying what's happening I should have seen her by now.
I wish I xould be seen face to face with domyinstead of over the phone
At times I would feel like I was ‘tutted’ at for phoning the crisis line, or made to feel silly for the way I felt.
I felt that because I was ‘functioning’ with a roof over my head, that my needs weren’t as a priority as someone that maybe wasn’t. Which I totally understand, but during crisis you are completely blind sighted by anything else going on around you; and struggle to fight for the help.
Because you asked.
Absolutely appalled with the service. The communication is atrocious, promised call backs don’t happen when they say they will. Misread/incorrect notes held on patient. No consistency with staff members, both useless and dismissive, leading to no trust at all.
I have had one or two sessions since 5 years ago, my parents are losing their minds trying to care for me properly I have become a burden to them both financially and emotionally, they are my support network not you, and frankly you just give me more pills that are killing me slowly, you need to focus less on the clinical side and get real your assessments mean nothing to my life and your diagnosis do not define me either, whilst I appreciate you are doing what you can, it has little real impact on the suffering I and my family are enduring.
An absolutely terrible service. I am now in a worse position than before. The mental health team are a waste of time.
Treated with dignity.Treated with care and compassion.
We are really sorry this has been your experience. We are reviewing how people access community mental health services so your feedback is very welcome. However, if you still need support, please contact our confidential helpline (pals) on 0800 917 8504 or pals@nhft.nhs.uk.