Community Services - Oxford Health NHS Foundation Trust

Community Services - Oxford Health NHS Foundation Trust 2024-08-05 Person 4 5 0

All good

No

Community Services - Oxford Health NHS Foundation Trust 2024-08-05 Person 5 5 0

All was good

Nothing

Community Services - Oxford Health NHS Foundation Trust 2024-08-05 Person 2 5 0

Communication - if calls were made during agreed times and days. Not being told that I would receive some therapy to then be told I might not be able to. Been offered irrelevant services. Empathy - some empathy in the assessment would have been good so that it was less uncomfortable to talk openly about sensitive subjects. Understanding - being offered irrelevant services or being told that 111 was helpful when I had already had 2 recent instances of them being unhelpful, perhaps if there was an understanding that these services or options may not be appropriate for my needs, it would have avoided frustration.

Community Services - Oxford Health NHS Foundation Trust 2024-08-05 Person 4 5 0

Pt’s daughter gave feedback ‘ Everything was good, Just spent a good amount of time with my mother, She was thorough, and gave good advice.

Could not

Community Services - Oxford Health NHS Foundation Trust 2024-08-05 Person 4 5 0

Pt's wife gave feedback 'Very professional. She spent a lot of time with my husband, liaised with other services. Came within a couple of hours. We were really impressed with the service she provided.'

Could not

Community Services - Oxford Health NHS Foundation Trust 2024-08-05 Person 4 5 0

Pt's daughter gave feedback ‘ It was fine, My mother is doing much better now.’

I was told there would be an urgent referral to social services but it has been weeks now and we have not heard any thing.

Community Services - Oxford Health NHS Foundation Trust 2024-08-05 Person 5 5 0

N/A

N/A

Community Services - Oxford Health NHS Foundation Trust 2024-08-05 Person 4 5 0

The help and support from the nurse. Not being judged.

None

Community Services - Oxford Health NHS Foundation Trust 2024-08-05 Person 4 5 0

I saw duty mental health on Sunday spoke about what I suffer from and explain what support I need for my autism.

Getting a keep an eye on me around prison either prison staff or other monitor my mood need to be look out for me.

Community Services - Oxford Health NHS Foundation Trust 2024-08-04 Person 4 5 0

She seems settled and feels safe being here. She trusts staff and works well with them. She knows she is well supported here.

More timely communication and stating the reasons behind some of the decisions that are taken.