Community Services - Northamptonshire Healthcare NHS Foundation Trust

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-05-26 Person 5 5 0

[name removed] took time to answer carer's query Good advice were given Products were explained

none

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-05-25 Person 4 5 0

My therapist I worked with Dr [name removed] was a massive support through my entire mental health journey with CAMHS and always supported me no matter what I was facing. She is truly a credit to the team and everyone should have a [name removed] in their life supporting them. She supported me through some of my toughest moments and toughest battles without any judgement just kindness and true good wishes for me. The support of her has been appreciated by friends, family and teachers and the support and advice she has given me will remain with me for life. However, similar experiences cannot be said about other members of staff involved in my care. I had to complain through PALS and have a meeting in how I was treated in terms of my medication. I wasn't even spoken to directly, and as a young person of 17 years of age, I should be the centre of my care, after all no one knows me better than myself. Still, conclusions were drawn, apologies made for not having a medication review for months over due, still no appointment. As a young person, medication can have a huge effect on development and mental health, hence the need for 3 month check ups. I have not had this despite complaining and getting told it would happen.

Speak to patients themselves!

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-05-25 Person 5 5 0

I have enjoyed myself here, I have no complaints.

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-05-25 Person 3 5 0

Staff very good and informative see below.

More support as I was worried about losing my balance. Quicker sending out to follow up report.

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-05-25 Person 4 5 0

Communication.

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-05-25 Person 4 5 0

Food is fantastic, staff do their very best, I like my room.

Answer the bells a bit quicker.

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-05-25 Person 4 5 0

[name removed] said it;s because of [name removed], [name removed] and [name removed] on days and [name removed] and [name removed] all nights.

The food - it tastes always the same and I am a trained chef.

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-05-25 Person 5 5 0

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-05-25 Person 5 5 0

Yesterday i had my child development review at St Luke’s Primary Care Centre and it was great . Doctor [name removed] is a professional she was so welcoming and caring with me and my baby ,during all of our sessions she make us feel very comfortable she explained everything step by step take her time with no rush and gave me such a great advice how to look after my baby . Thank you for all your support doctor [name removed] !

Everything was great i couldn’t complain

Community Services - Northamptonshire Healthcare NHS Foundation Trust 2023-05-22 Person 5 5 0

From start to finish [name removed] has been compassionate, supportive and patient. My daughter had continence issues that has taken around 5 years to resolve. We have always been treated with the highest level of care and I cannot fault [name removed]’s professional and caring attitude in any way. We feel so grateful.

My experience has been perfect so I do not have any recommendations