Community Services - Great Western Hospitals NHS Foundation Trust
Marlborough Road, Swindon, England, SN3 6BBReviews
Reviews
Very friendly midwife who dealt with all my questions and explained things clearly
The midwife I saw was thorough, kind and helpful. She took extra care to look into problems with my previous pregnancy so that I receive extra attention and scans with my current pregnancy and try and avoid the same issues happening again
The care I have received has been fantastic throughout my pregnancy and after the birth. The constant care and reassurance made the whole experience a positive one for me and my family.
Midwives were extremely helpful & supportive,
It was brilliant to be able to stay at home with my newborn & relax rather than travel to surgery/hospital.
Convenient home visits and friendly people.
Great midwives - knowledgeable, reassuring and never condescending. I stayed with my GP practise to ensure I had the same midwives with my second baby as with my first. They have been a great help for me and my family- answering questions, providing support and helping to make the process less stressful and worrying.
I was admitted to Great Western hospita, Swindonl. My experience within the A&E department was excellent. The staff were caring and completed many relevant tests and examinations, treating me with dignity and respect.
I was admitted to Linnet Ward where the night staff were also excellent, caring and respectful.
Problems started as I was about to be discharged and the following 7 hrs were a nightmare.
At 8.45am I was informed by the doctor that I could go home.
My friend came to collect me at 9.30am to be told I had to wait until after lunch for discharge procedures and medication from pharmacy.
At 11.15am a nurse asked if I wanted lunch. Before I could reply, another nurse said that I was being discharged. So I went to the toilet and on returning the nurse gave me my coat and hand bag and "bundled" me down the corridor to a depressing waiting room with uncomfortable chairs. I remained in this room until 15.45pm! I was given no information despite my verbal requests regarding when I could go home.
At 14.15 a nurse told me that the doctor had only just signed the medication forms which would then be sent to pharmacy. I was told I had a further wait of half an hour, or I could go home and return for the medication latyer. When I informed her that I did not feel able to drive, the nurse offhandedly told me that my husband should drive me. I informed the nurse that had she read my notes she would have known that my husband was an invalid, and I his full time carer.
15.00 when I became very upset after several hours of waiting (I still felt very poorly and had a severe headache with significant sensitivity to light and sound, which was the reason for my visit in the first place) I spoke to another nurse who finally sorted the medication out and gave me the medication at 3.30pm
I sincerely hope that this is a one off experience but have since heard I am not alone.
Great Western Hospital needs to urgently look at their discharge procedures and provide a comfortable waiting area with food and beverage available to purchase, and a much reduced waiting time for people to get home.
Good listening
Resources
Short link to review Community Services - Great Western Hospitals NHS Foundation Trust: http://iwgc.net/ejdom