Brook Bristol

Thank you for taking the time to review our services at Brook. We are really pleased to hear that you had such a great experience with Dr Sally Soodeen and our HCA’s Tracy and Verity. We are however sorry to hear that you felt our reception staff did not treat you with the same level of friendliness and that you were not greeted nicely. We would like to reassure you that we take customer service very seriously and your experience should have been positive from start to finish. Dignity and respect are of paramount importance to us and we will be looking into this as a matter of priority. In order to improve our services and understand where we went wrong, we would greatly welcome further feedback. Please give us a call and ask to speak to one of the managers should you wish to talk about your visit in any further detail. We hope that despite your experience, you will return to Brook services in Bristol in the future.

Thank you for taking the time to review our services at Brook. We are really pleased to hear that you found the service helpful and that you had an especially good experience and service from Jo and Verity. We are however sorry to hear that our reception staff did not treat you with the same level of friendliness. We would like to reassure you that we take customer service very seriously and your experience should have been positive from start to finish. We will be looking into this as a matter of priority and in order to improve our services and understand where we went wrong, we would welcome further feedback. Please give us a call and ask to speak to one of the managers should you wish to talk about your visit in any further detail.