Reviews
Friendliness.
Professionalism.
Felt welcome.
Thank you for your positive feedback. We try our very best to give all of our patient the time and best care that we can whenever possible.
My mother is 100 and lives on her own and you sent her a letter re a urine sample to be returned to the surgery. She was very upset and unable to do the sample. I had to leave my appointment to help her. Would it not be possible to send a district nurse help aged people. I feel her treatment by the surgery is lacking for someone of her age trying to live an independent life. She is still waiting for an ear syringe which was requested in March. Twice she has put the drops in but no follow up.
Thank you for your feedback and comments. We are sorry that our practice did not meet your expectations of the service. As a practice we take feedback on our service very seriously and as an opportunity to identify how we might improve our service. We would like to assure you that we always aim to provide a high standard of service to our patients but if you have any concerns, we would be more than happy to discuss these with your mother and yourself. Please do contact the Managing Partner at the practice.
Telephone system for patients to cancel appointments on that day, rather than wait in telephone queue.
Thank you for your feedback. Did you know that you can register for the GP online services which will allow you to view your medical record online, order repeat medication and book and cancel appointments on line. Please go to the practice website www.wawn-street-surgery.nhs.uk/ or ask for further information at reception.
Ease of appointments for chemo patients.
Thank you for your feedback. We try our very best to give all of our patients the time and best care that we can whenever possible. Our PPG welcomes new members and we would encourage our patients to play an active role in the future development of their practice services. However, if you would like to discuss your concerns further with a member of the management team, please contact the practice to do so.
I am quite happy with the care I get.
Many thanks for taking the time to write a review. Please be aware that we try our very best to give all of our patients the time and best care than we can whenever possible.
Resources
Short link to review Wawn Street Surgery: http://iwgc.net/ecblq