Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Wawn Street Surgery
2015-04-30
Person
4
5
0
30th April 2015
Receptionist and doctor both excellent.
No improvement needed on today's standard.
26th June 2015
Response from Wawn Street Surgery
Thank you for taking the time to write a review. We welcome all feedback which we will take on board to help with practice development and staff training.
Wawn Street Surgery
2015-04-01
Person
1
5
0
Written by a patient
Written by a patient 1st April 2015
Succession of locum doctors have greatly hindered my care and diagnosis. Almost impossible to get through by telephone and abysmal service IF you do.
The practice seems to be grossly undermanned in terms of GPs and morale amongst staff is noticeably poor. Unless you can predict three weeks advance notice of illness and a requirement to have an appointment - don't bother.
Thankfully I have changed to a difference and more efficient practice which is welcoming, helpful and professional.
26th June 2015
Response from Wawn Street Surgery
Thank you for your comments. I am sorry that our practice did not meet your expectations of the service. We have sadly seen the parting of three GP’s over a short period of time but have continued to provide the same level of GP appointments through the engagement of qualified sessional GP’s and have now recruited three permanent salaried GP’s to our team. With over 2000 patients per full time GP there will be times when routine appointments for a particular doctor are already booked. Doctors also have outside commitments, holidays and training courses to attend. I would like to assure you that we always aim to provide a high standard of service to our patients but if anyone has concerns with any of the staff please contact the Manager.
Wawn Street Surgery
2015-02-20
Person
5
5
0
20th February 2015
Satisfaction.
27th February 2015
Response from Wawn Street Surgery
Thank you for taking the time to write a review. We welcome all feedback to help us with practice development and staff training.
Wawn Street Surgery
2015-02-20
Person
5
5
0
20th February 2015
I get the best, at all times from everyone in the surgery.
27th February 2015
Response from Wawn Street Surgery
Thank you for taking the time to write a review. We do appreciate your response. We welcome all feedback to help us with practice development and staff training.
Wawn Street Surgery
2015-02-12
Person
5
5
0
12th February 2015
Helpful discussing my health problem I have at present broken arm.
Doctor advised me of different medication I can and cannot take because of my heart condition.
I first wish appointments were available when nee at time I need one instead of having to wait it makes you feel worse.
26th June 2015
Response from Wawn Street Surgery
Thank you for taking the time to write a review. We welcome all feedback which we will take on board to help with practice development and staff training.
Resources
Short link to review Wawn Street Surgery: http://iwgc.net/ecblq