Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
420
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2022-07-14
Person
5
5
0
14th July 2022
Nursing team were brilliant in dealing with my post operative wounds
Suggested improvements
Nothing
15th July 2022
Response from Patford House Surgery Partnership
Good Morning Dear Patient - Thank you for taking the time to write this positive review. It is most welcomed and appreciated. With best wishes - Julie Taylor - Patford House Partnership
Patford House Surgery Partnership
2022-07-12
Person
2
5
0
12th July 2022
Meeting wit the doctor was poor. I came with issue which could have been associated with previous ailments. The Doctor just took 3 lines of notes, examine me and came back with a poor answer on what could be the problem and also from a particular sensitive question subsequently asked.
It would have been better, if the doctor actually shown concerned by asking some relevant questions, and by trying to narrow downs some potentials issues associated with my problem.
Suggested improvements
Having to wait one week, to get a blood sample which it itself is supposed to confirm and not a diagnosis isn't good enough. I f you suffer from a particular issue, time is an essence for both the doctor and patient.
15th July 2022
Response from Patford House Surgery Partnership
Good Morning Dear Patient - Thank you for taking the time to write this review and we are very sorry to hear of your dissatisfaction. I would welcome the opportunity to discuss formally - if you would like to do that please feel free to email me on julie.taylor167@nhs.net - Many thanks - Julie Taylor - Complaints Lead - Patford House Partnership
Patford House Surgery Partnership
2022-07-07
Person
5
5
0
7th July 2022
I had a scan on my abdomen and the surgery arranged to contact me by phone to discuss my results. Because I had an emergency dental appointment and the clinician was unable to contact me by phone, I was given a face to face appointment the very next day. The doctor spent time drawing a diagram and took time to inform me of my options. The doctor also gave me information on another problem I mentioned. I was very pleased with the surgery and the doctors involved even though neither of them were my regular doctor.
Suggested improvements
Initially I wasn’t pleased when Patford House merged with Beversbrook. However I now think that the merger was a good thing because patients have more opportunities to see a doctor face to face even though you may need to travel to a different surgery and see a different doctor.
8th July 2022
Response from Patford House Surgery Partnership
Good Morning Dear Patient, Thank you for taking the time to write this review, it is welcomed and much appreciated. With best wishes - Julie Taylor - Patford House Partnership
Patford House Surgery Partnership
2022-07-07
Person
4
5
0
7th July 2022
Long delay in answering phone at reception.
Quality of treatment once seen is good.
Communication via Internet very varied in successful outcome.
Recently things seem improved.
Suggested improvements
More welcoming receptionists.
Either stop or change radio program at Beversbrook practice.
7th July 2022
Response from Patford House Surgery Partnership
Good Morning Dear Patient - Thank you for this useful feedback, it is good of you to let us know you thoughts on this range of this. I will be happy to pass on the our patient experience team. With best wishes - Julie Taylor -- Patford House Partnership
Patford House Surgery Partnership
2022-07-05
Person
1
5
0
5th July 2022
The receptionists are all lovely and helpful but whatever they say is going to happen doesn't. I don't think this is their fault so they should have 5 stars but the terrible service may be the whole system.
Suggested improvements
I have had terrible experiences with this surgery since December 2021, being left four times without medication for an extended period.
I didn't have any problems with Patford House, who I have been with since Dr Harris was at Elm Grove Surgery.
Terrible service. Too many complaints to list. I am making an official complaint, once I am back on my BP meds (which I haven't had for 13 days) and feel more able.
5th July 2022
Response from Patford House Surgery Partnership
Good Afternoon Dear Patient, Thank you for taking the time to write this review and we are very sorry to hear of your dissatisfaction. As your message is anonymous I am unable to resolve your concerns with the information noted. I would welcome the opportunity to speak with you. If you would like to email me direct on julie.taylor167@nhs.net I will do my best to assist very swiftly. In addition Paula, our Patient Experience Lead would also welcome the opportunity to meet with you, Paula would be able to discuss all patient services that are open to you which should allow for smooth handling of both routine and urgent medical matters. Should you wish to meet Paula please email beversbrook.co.uk and ask for her to contact you. Meanwhile I look to being of service in relation to your complaint. Many thanks - Julie Taylor - Complaints Lead
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c