Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
418
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-06-04
Person
5
5
0
4th June 2024
Very good experience, friendly team. I am difficult to get blood from but the nurse was able to get blood first time with too much prodding for veins
Suggested improvements
N/A
11th June 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review! We are pleased to hear you had a positive experience with our friendly team and that the nurse was able to make the blood draw easy for you. Best Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-05-31
Person
2
5
0
31st May 2024
Child booked in for blood tests at Sutton Benger surgery, in spite of GP surgeries apparently not doing children’s blood tests. It was a 50 minute round trip to attend this appointment - a complete waste of time, petrol and childcare (for other children). Appointment was at 10.30. Long text message cancelling appointment sent at 10.21 but this was not seen due to car journey. At the very least, a phone call could have been made as soon as it was discovered that this appointment had been made in error.
Suggested improvements
The appointment should not have been made in the first place. Once mistake was discovered, it should have been cancelled by phone call immediately, rather than wasting time sending a long text message.
31st May 2024
Response from Patford House Surgery Partnership
Dear Patient, We sincerely apologise for the inconvenience you experienced today. Your feedback is valuable to us, and we will reiterate procedures to administration staff to ensure this does not happen again. Apologies, once again. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-05-28
Person
5
5
0
28th May 2024
.
Suggested improvements
.
Patford House Surgery Partnership
2024-05-26
Person
4
5
0
26th May 2024
N/A
Suggested improvements
I was expecting more for a 40 year check up. Only had my cholesterol taken. Weight, height, blood pressure wasn't taken so was in and out within about 5 minutes which seemed odd
30th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review and sharing your thoughts with us. We regret any dissatisfaction during your recent check-up. Your feedback is valuable to us and we would like to ensure your concerns are addressed. Please feel free to contact us at julie.taylor167@nhs.net so we can discuss further and arrange a follow-up appointment. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-05-25
Person
5
5
0
25th May 2024
Pleased with the care.
Suggested improvements
All appointments to be at the same surgery.
30th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your feedback. We are pleased hear you were happy with the care provided. Your suggestion regarding appointments at the same surgery is noted, and we will continue to strive to accommodate this. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c