Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
419
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-05-25
Person
5
5
0
25th May 2024
Pleased with the care.
Suggested improvements
All appointments to be at the same surgery.
30th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your feedback. We are pleased hear you were happy with the care provided. Your suggestion regarding appointments at the same surgery is noted, and we will continue to strive to accommodate this. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-05-25
Person
5
5
0
25th May 2024
Regular appointment sent to me via text, no delay on the day seen promptly. Friendly staff.
Suggested improvements
Can’t think of anything on this occasion.
30th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you so much for your positive feedback! We are pleased to hear that your appointment experience was smooth and efficient. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-05-24
Person
3
5
0
24th May 2024
Appt provided quickly, everyone efficient when I got there.
Suggested improvements
It wasnt clear on the text where the appointment was and last time I was in Beversbrook so I went all the way across Calne to hear I was in the wrong place. The Receptionist told me if the text said Patford House Partnership it would be at Patford House but as a Beaversbrook patient and the group name being under the heading Patford House Partnership then how would I know? Very annoying.
24th May 2024
Response from Patford House Surgery Partnership
Dear Patient, We are pleased to hear that you found our appointment scheduling efficient, and we appreciate your feedback regarding the clarity of location information. We apologise for any inconvenience caused by the confusion and will work to improve our communication to ensure a smoother experience for our patients. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-05-22
Person
1
5
0
22nd May 2024
It was a really bad appointment I went for a blood test which didn’t happen because the doctor couldn’t find my vain and only put the needle in one arm before giving up. Now I have to go to Bath hospital because of the incompetence of one doctor.
Suggested improvements
Give me a doctor that can take a blood test would be great.
24th May 2024
Response from Patford House Surgery Partnership
Dear Patient, We are very sorry to hear about your negative experience. Patient comfort and well-being are a priority, and we apologise for any distress caused during your appointment. We take your feedback seriously and if you would like to try booking another appointment please do contact us. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-05-22
Person
5
5
0
22nd May 2024
I arrived slightly early for my appointment and seen almost straight away. My appointment was with Loay who I have seen several times. He is always so friendly and puts you at ease. He is such a warm and welcoming member of the practice and it is always a delight to visit him.
Suggested improvements
Turn off the awful music in the waiting room.
24th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your lovely feedback! We are glad to hear that your experience with Loay was pleasant and that he consistently puts you at ease during your visits. Providing a warm and welcoming environment is important to us, and we appreciate your kind words. Best Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c