Reviews
It is almost impossible to make an initial appointment. Follow up appointments made by a clinician are much easier.. My problem with my ear has been ongoing for probably weeks and only now being treated.
Good morning, thank you for taking the time to leave feedback. Did you know we offer an econsult service? This service is available between 7.00am and 10.00am and can be accessed via our website (https://www.billingshurstsurgery.co.uk/appointment-system.php) or if you have the NHS app, via the "ask my GP for advice" section in the NHS app, I hope you find this helpful. Many thanks Billingshurst Surgery
Feel very lucky to have such great people running such a good surgery that is available when needed. Geoff
Good morning, thank you for your feedback! We will ensure this is passed back to all members of staff. Many thanks, Billingshurst Surgery
Gatekeeper receptionist - unhelpful and patronising.
Practice Manager - she was more interested in telling me about her issues than listening to me.
I suffer from a number of health conditions including heart failure and ischemic heart disease - I suffered a heart attack and a separate cardiac arrest in November 2018.
I am 61 years old so am fairly young to suffer from these conditions.
For the best part of the last week, I have had what I believed to be a heavy cold that I have dealt with via medications from the pharmacist.
Over the weekend, my condition worsened and I have developed a very nasty cough which leads me to believe that I may have a chest infection (I am coughing up yellow/green stuff)
During these coughing fits, I am getting very out of breath and anxious as I also get dizzy.
I have tried to book an appointment at Billingshurst Surgery but they are too busy - asking that I :
- call 111 and if I’m lucky, have a call with Locum (see later**)
- go to the chemist
- and /or drive 20 miles to a walk in centre.
Initially, I spoke with Lorraine who I found to be obstructive, non caring and patronising - I then had the misfortune of speaking to Judith Butler (the practice manager) who repeatedly told me that they were busy and under resourced (the surgery employ 9 GPs and only 3 are full time! The rest spend their other time as Locums milking the NHS and the system by charging higher pro rata rates! **IT’S A SCAM!!
I don’t bother calling my GP when I need help because they are never there when I need them.
Pathetic.
Hello, we would like to address this directly. Unfortunately, these reviews come through anonymously. If you would like to discuss this further please feel free to fill out a contact form on our website (https://www.billingshurstsurgery.co.uk/contact.php). We can then contact you directly to try and resolve this. Many thanks, Billingshurst Surgery.
Was a smear test with nurse. Made appointment quickly and easily. Very efficient surface. Receptionist was also able to help with another matter - linking my son's NHS details to my app.
Ok when using e consult
Resources
Short link to review Billingshurst Surgery: http://iwgc.net/ejhn8