Share review of Mr Rahul Dubey

Mr Rahul Dubey 2024-07-16 Person 3 5 0

Mr Dubey was extremely prompt in contacting me to explain I had a prolapsed disc, and recommended urgent surgery to rectify. His explanation and detail of the procedure and pre-post op expectations were thorough and felt supportive. Unfortunately, my surgery date was postponed 3 times due to issues outside of Mr Dubey's control and he called me direct to explain reasons and to reassure I was not forgotten. On the date of the operation, Mr Dubey visited after surgery to check I was doing well, and reassured all had gone fine. Post discharge however was not as positive an experience. I was informed I would have a 6 week check up after the operation, and had to chase the hospital multiple times and press the difficulties I was experiencing in order to have an appointment 10 weeks later due to still experiencing severe pain. Mr Dubey was almost dismissive during our meeting unsure of why I was there, and I was made to feel like I was wasting time by pushing for the meeting I should have had 4 weeks prior. It felt like I had to press my concerns several times in order to be taken seriously, and was still discharged despite being told other wear and tear within the discs could be causing the issues I was experiencing. I was left feeling disheartened and disappointed.