MSI Reproductive Choices - Essex Treatment Centre

88 Russell Road, Buckhurst Hill, Essex, IG9 5QB 2,661 reviews

Reviews

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff

Reviews

 
Page 32 of 264
 
11th October 2021

Suggested improvements
I was left outside between 6:48 and 7:16 being sick outside alone, I was then left waiting three hours before surgery with no clear information this would happen, majority of the staff have been amazing but I think more consideration should be as to why women are here and an understanding that not everyone finds it easy being here and experiencing this

2021-10-13 14:23:40
Response from MSI Reproductive Choices - Essex Treatment Centre

Thank you very much for your feedback and I'm sorry your experience in the clinic was poor. The team in Essex have really worked hard to give a quality, caring service to keep their excellent reputation. We do understand how difficult the process can be and we talk to clients daily to reassure them, however even the best laid plans can delay the clinic list and am sorry were waiting so long. I will ensure your comments are passed on to the managers and their team as we welcome all feedback which helps us to make improvements where needed.

Dignity Clinic
Involvement
Explanation
Experience Clinic
Dignity One Call
 
8th October 2021


Dignity Clinic
Involvement
Explanation
Experience Clinic
Dignity One Call
 
8th October 2021

Suggested improvements
The time it took to get me first consultation was too long. 8 days from makeing contact.

Dignity Clinic
Involvement
Explanation
Experience Clinic
Dignity One Call
 
8th October 2021

Suggested improvements
Great service

Dignity Clinic
Involvement
Explanation
Experience Clinic
Dignity One Call
 
8th October 2021

Suggested improvements
Nothing

Dignity Clinic
Involvement
Explanation
Experience Clinic
Dignity One Call
 
8th October 2021

Suggested improvements
Nothing everything was fine

Dignity Clinic
Involvement
Explanation
Experience Clinic
Dignity One Call
 
8th October 2021

Suggested improvements
No

Dignity Clinic
Involvement
Explanation
Experience Clinic
Dignity One Call
 
8th October 2021


Dignity Clinic
Involvement
Explanation
Experience Clinic
Dignity One Call
 
8th October 2021

Suggested improvements
Very happy

2021-10-08 14:38:45
Response from MSI Reproductive Choices - Essex Treatment Centre

Hi and thank you for the amazing 5 stars for Essex clinic, the staff will be very pleased. It's great to know their care is of a high standard and I know they will appreciate this. I'm sorry the call was not so good with only 2 stars for dignity. This is disappointing as the teams in One Call are a very dedicated group of people helping many clients on their journey with us. I will ensure the managers see your post and thank you for taking the time to respond to us.

Dignity Clinic
Involvement
Explanation
Experience Clinic
Dignity One Call
 
8th October 2021


Dignity Clinic
Involvement
Explanation
Experience Clinic
Dignity One Call
 
 
Page 32 of 264

Profile

Names of team members have been removed from this website for confidentiality reasons but are used internally for positive and developmental feedback.

Resources

Short link to review MSI Reproductive Choices - Essex Treatment Centre: http://iwgc.net/eb4i6