Boots Pharmacy Sunbury On Thames

I politely asked if a certain blood pressure tablet was available on prescription. This assistant, pharmacist was at lunch, barked you need a prescription. I said I'm not asking for a prescription, I had returned from overseas and been prescribed different tablets and all I wanted to know was if they were available here. This woman didn't listen kept saying that's up to your doctor. My husband was with me, he said she was very rude, wasn't listening didn't care. Why are people like this employed ?

Boots Sunbury History – 8+ years repeat prescriptions. Have regularly been sent text notifications of prescription ready for collection…..for another person in my area with the same name, then they failed to advise me when my repeat was ready, thus, to alieve aggravation, forced me to diarise when repeats were ready. Boots repeat system clearly not fit for purpose(?) Present – Tried to collect my repeat today (23/12) but was told not ready as too soon to collect (due for issue on 31 Dec). When I told the pharmacist I would be away, she advised it was my issue as I’d not told them I was to be away. She confirmed they had my tabs in stock, but could not issue prior to 31 Dec. I advised her of my previous issues with their ability to dispense but was met with a cold stare and sarcastic “You should have advised us if you were going away”. Now I understand why Boots Sunbury display multiple signs advising CCTV was in operation and advising not to be abusive. In context, there were 4+ staff working in pharmacy/dispensing, I was 2nd in line on arrival, and still had to wait neigh on 10 minutes to be seen to – yes, Boots, you have the staff records/ CCTV to confirm this. Future – Called my doctors practice (Sunbury Health Centre) today who answered within 2 minutes (pretty much the norm in my experience) – suggested I pop down to the surgery today, fill in a repeat prescription form, and it would be available from Tesco Sunbury in 3 days. As much as I prefer dealing with a pharmacy, Boots have done themselves in. Frustrating for me, but then, vote with your feet.