Boots Opticians Southampton - Shirley High Street

Boots Opticians Southampton - Shirley High Street 2017-08-02 Person 3 5 0

Staff were all very pleasant and friendly. We were told on arrival (we had 2 consecutive appointments) that they were running late, but it is very frustrating to have to wait over 30 minutes and 20 minutes after our first appointment time to be dealt with. An improvement in time management would greatly improve the customer experience!

Boots Opticians Southampton - Shirley High Street 2017-07-23 Person 5 5 0

hannah clearly explained .everything & made you feel relxed as the eye test was carried out redards keith simmons

Boots Opticians Southampton - Shirley High Street 2017-07-05 Person 5 5 0

I was previously at another well known opticians where I felt I wasn't very well informed about my prescription and what it all meant. Hannah the optometrist was very thorough and did so many checks on my eyes but explained everything at each stage and why she needed to do it. I'm not very good with the pressure check but Hannah was patient and allowed me to get myself ready. Picking glasses was very easy although the store is smaller they have lovely glasses for people of all ages and the staff explained about the pricing in a very easy to understand way without using any jargon. Boots also do a great offer for anyone who is over 60 and has a boots card they give you 25% on your first pair of glasses (and half price on any other additional pairs) which is great for people like me who don't have a great deal of money. I was amazed by the service and the fact that I was called 5 days after having my eye check to tell me my glasses were ready for collection is astonishing. I had to wait two weeks for my previous glasses! I was so pleased with the finish product and couldn't wait to wear my glasses. I cant thank Hannah, Graham, Leanne and Tasha for all their help and kindness. Great customer service and I will be returning!!! Keep up the great work!!

Boots Opticians Southampton - Shirley High Street 2017-06-25 Person 4 5 0

Friendly

Boots Opticians Southampton - Shirley High Street 2017-06-17 Person 5 5 0

Professional, Pleasant, informed. Great Job.