Share review of Boots Opticians Southampton - Shirley High Street

Boots Opticians Southampton - Shirley High Street 2019-08-09 Person 2 5 0

Knowing my eye test was due I telephoned Boots and was given an appointment on 9th July at 10.30am. I repeated the information and this was confirmed. I arrived ready for my 10.30am appointment at 10.25am only to be told that my appointment was actually at 10.15am so I would now have to make another appointment. This was most frustrating but I agreed to a further appointment at 11.30am on 1st August. When I arrived for this second appointment I was told they were running 20 minutes late. The receptionist then did the preliminary eye tests. I waited and waited and waited some more, until just over an hour later I was asked in to consult the optician. She did not apologise. This lady had been eating spicy food, so the face to face consultation was not very pleasant. My prescription had changed a little, and as I had worn the same spectacles for 6-7 years I had already selected a pair I would like. These were duly measured etc. One point in Boots' favour was that I was given a 50% discount because I had waited so long - although this also rather proves how much the company makes on selling its frames and lenses. A note was made of my telephone number and I was told I would receive a phone call when my new specs were ready in 8 days (9th August). There was no telephone call so I rang Boots that afternoon to ask whether my glasses had come in. They had. I immediately went to collect them, but no apology was made because they hadn't phoned me as promised. I'm afraid I can't recommend these opticians any more as I myself will be going elsewhere.