Boots Opticians Romford - Stewards Walk
69 reviewsReviews
Optromitist was very thorough discussing my health, and testing extra stuff that I mentioned as my eyes hurt when looking directional.
They were busy when I arrived at the counter with members of staff walking past when dealing with customers, a small point they could have said 'someone will be with you shortly' rather than just ignoring me until someone was free. But all staff are very polite and helpful, especially Pam.
Can't fault the care and service I had during my eye test and contact lense check up. A young lady also helped me pick out some new glasses and she was so helpful and friendly and gave me lots of advice that I needed as I am quite indecisive. I visited the Romford branch and have been going here for over 10 years now. Great team and great service.
The only thing I would say is that I tend not to see the same optician every year which is a shame but still a great team and great service.
Thankyou
I have booiked app online. Didn't know I have booked in another boots in Romford. Went to the same as usual. Came 20 earlier. We were seen by lady at the reception. She confirmed app and asked to wait to be seen. Thats fine but we waited 40min. Chased them why nobody seen us as yet? Then they cheched twice on the system. No answer and when they said my app is in another boots!!!! After 40min!!!! She could check before and informed me about this. I did make mistake booking online but they need to pay more attention to detail and customer service and informed me before hand. They do see all info on the system but nobody care...
Great service quick and efficient
Nothing could be improved
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