Boots Opticians Norwich - Castle Mall (in Boots)
391 reviewsReviews
Extremely good and efficient service. Staff, as always, professional but also friendly and cheerful
Very helpful information clear and able to understand my eye test as explained to me also l asked questions and each was informative.
Very civilised environment, no rush, care taken, polite informative staff.
The assistant called Fern, who I saw originally, was very helpful and friendly. When I went back and saw Rebecca, she was also very helpful and efficient. I was told that my new glasses could take 7 - 10 days. I paid for them upfront on Friday 24th March. After 7 days I phoned to enquire if my glasses were in because I was busy this week and wanted to try and fit in an appointment to collect them. I was told that they were still not in and would let me know when they were in. After 10 days I phoned again because I was getting concerned as the 10 days were up and I hadn't had a phone call to let me know that my glasses were in. To my surprise I was told they were in and I could collect them that afternoon, Friday 7th April. I had to change my arrangements that afternoon to fit this appointment in. When I explained that I never had to wait 10 days for glasses before I was told that they had been sitting in a drawer for 2 days with a note on stating that 'customer to be advised'. I was very disappointed with this and didn't expect this from Boots.
The time delay between the preliminary tests and seeing the optometrist needs to improve.
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Short link to review Boots Opticians Norwich - Castle Mall (in Boots): http://iwgc.net/emtpv