Boots Opticians Norwich - Castle Mall (in Boots)

Boots Opticians Norwich - Castle Mall (in Boots) 2017-05-28 Person 2 5 0

Initially had booked a few weeks ago; appointments were cancelled 1 hour before. Upon attending the reorganised appointments, the staff were friendly but disorganised; I was kept waiting between each stage of my appointments. Staff did not know I had booked two consecutive appointments (eye test and contact lens test). My eye test was interrupted 3 times by people knocking on the door and the optometrist answered. Contact lenses I requested upon booking were not supplied. Overall a very disappointing experience.

Boots Opticians Norwich - Castle Mall (in Boots) 2017-05-25 Person 4 5 0

I appreciated having time to discuss with the members of staff the options available to help deal with my cataracts and the choices in glasses and sunglasses.

Boots Opticians Norwich - Castle Mall (in Boots) 2017-05-24 Person 5 5 0

Every thing was done thoroughly and in a friendly manner.

Boots Opticians Norwich - Castle Mall (in Boots) 2017-05-23 Person 4 5 0

appointment easy to arrange online. all staff very helpful and thorough eye test (on time)

Boots Opticians Norwich - Castle Mall (in Boots) 2017-05-23 Person 5 5 0

All concerned talked common sense and were willing to discuss any points