Share review of Boots Opticians Chesterfield - Low Pavement (in Boots)

Boots Opticians Chesterfield - Low Pavement (in Boots) 2018-06-26 Person 3 5 0

The initial eye examinations and the eye test itself were fine . However things went rapidly downhill when i went to order my new glasses. The sales assistant apparently did not know which product codes to enter on the computer. She sought the help of a colleague who did not know either. They both blamed the computer system - it was totally unprofessional and pathetic customer service. This took about an hour!! The total time spent at Boots that day was almost 3 hours!!! A week later I took my new glasses back for adjustment as they were so tight that they were hurting the sides of my head and behind my ears. The Boots assistant took my glasses from me and disappeared for no more than 15 seconds and reappeared with my glasses. I tried them but they were still too tight. To my utter amazement and annoyance, the Boots assistant took my glasses and bent the frame manually to try and make them fit. I mumbled something to the effect that they were now ok because if I had stayed there for a second longer in would have blown a fuse, Now my glasses fall to the end of my nose. The assistant didn't seem to know how to heat the plastic end of the frames arms to make adjustments. I had paid Boots £200+ for my new glasses, only to have one of their incompetent staff bend the frame. Boots must offer very little training to their assistants in the Optical department. A complete and utter joke!! NEVER, EVER again will i go to Boots Opticians>