Tower Bridge Care Centre

1 Tower Bridge Road, Tower Bridge Care Centre, Southwark, London, SE1 4TR 2 reviews

Reviews

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Listening
Recommend
Dignity/Respect
Politeness
Cleanliness
 
20th August 2022


I placed my 70 Yr old husband with middle late stages of alzheimers in the home yesterday.. 1 hour later I got a call to say he went missing.. They reckon he scaled a 10ft tall wooden fence and escaped.. My husband doesn't know how to open a door or window or even switch a light on.. Although they said they phoned the police I doupt it.. My family searched the streets local to the home and found him with a rope tied around his waist wondering very close to the home... He didn't have a scratch on him despite as they claim he jumped over a 10ft fence and landed on the other side without breaking his frail bones.. My daughter found him and distraught and confused.. We removed him from the home.. Please don't put your loved ones in this home.. The care stops the minute you leave... Im still waiting for a call from the manager its been 24hrs since the incident.. I wouldn't trust them with my dog or cat let alone a a vulnerable person... I will be taking this further for putting my husband in danger..

Trust
Listening
Recommend
Dignity/Respect
Politeness
Cleanliness
Food
 
20th August 2022


Tower Bridge Care Home 1 Aberdour St, London SE1 4SH Retirement home Tijen M 21193 points   20 minutes ago Very bad care home . Staff leave residents to their own devices with loud tvs and do not check on them. Residents often scream for help but are ignored.. when dad was on the first floor the nurses on their mobile phones with earpods and rude attitude when we asked for help with dad. It was an inconvenience for us to talk to them . They also lost dads clothes and couldn't find them. We packed loads of clothes and he was left with a few t shirts and wearing other people's bottoms. Again no apology or explanation at all. Yesterday my vulnerable dad with alzheimer's went missing from the ground floor and the staff didn't even care. They said because its residential they dont need to check on anyone. We searched the area for 4 hours . Dad had rope around his waist i attached photos ..... Staff did not comment or apologise or say anything when we raised our concerns and showed them. Instead we got blank expression and radio silence. . One woman. Short blonde hair was at end of her shift and said she saw my dad walk towards tower bridge yet declined chase him or run after him knowing he was vulnerable. I'm sorry but there's a duty of care whether you are finishing your shift or not. Why didn't you stop him ? Chase him. Alert someone? . Dad was very distressed and upset. The manager on duty stayed silent. Didn't say anything. Very concerning that someone with alzheimer's just went missing and no action was taking by staff. Apparently police were called buti saw no sign of them in the 4hrs . This is a horrible place . And quite sad knowing there is no interaction with residents or activity with them. Needless to say we have removed my dad from the home. .

Trust
Listening
Recommend
Dignity/Respect
Politeness
Cleanliness
Food
 
 

Specialises in

  • People with dementia
  • People with a mental disorder
  • People over the age of 65

Resources

Short link to review Tower Bridge Care Centre: http://iwgc.net/ebfim