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Written by a NHS patient
19th July 2023


Paul put up with a lot of scattered messages from me. I think he did a great job at getting to the heart of what was bothering me nine times out of ten. If I had to think of something imperfect, I suppose I might admit I wasn't always certain I'd made myself clear when communicating through My Notes, as Paul tended to focus on the immediate problem rather than noting I was concerned about long-term things and wanted specifics regarding the current problems so I could stop worrying. That doesn't mean he's done anything wrong at all, just imagining that he must be dealing with a lot of people who are worried and scattered in their thoughts, right? So that's the only thing I can think of that might have been any more helpful than he already was. And he was amazing and I hope he hears I wanted him to know that.

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