Share review of Mrs Paula Chaplin

Mrs Paula Chaplin 2019-09-02 Person 5 5 0

I recently had an appointment with Paula who was quite simply,amazing. The time allocated for the appointment was an hour which is highly unusual.( interrupted by a fire alarm!) Paula was very friendly but also totally professional. She was very knowledgeable and thorough and gave very good practical advice. She made me feel very at ease and was happy to repeat information when asked. She recommended a variety of products and explained how to make use of them. It would be very easy to feel embarrassed due to the nature of the appointment but Paula made the whole experience so much more comfortable. She had exactly the right balance of being chatty and informative. She also made it clear that I could phone her for any follow up advice. Paula is an absolute credit to her department and the NHS. I have been very impressed with the department and would tell others not to worry about going.