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Mrs Karen Totty 2021-04-29 Person 5 5 0

Karen's open & honest way of explaining the practicalities of dealing with a stoma helped enormously. What I first thought of as disgusting & degrading became normal, and no question was too trivial/embarrassing. Her sense of humour & infinite patience addressed not just the physical aspects of my situation but the mental ones as well. She has given me that most precious of things - hope for the future. "Thank you" seems inadequate, but there it is - thank you Karen.