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Written by a patient
1st July 2020


10/10 Perfect customer care and medical help. I could sit and write a novel about how supportive Jenny has been to me during my titration process with Psychiatry UK. My past history is one of addiction, as a way of making the pain of my traumatic childhood and most of adulthood disappear. Because of this it was politely suggested I try a none-stimulant medication first which I was happy to do so. Unfortunately this particular medication took me the wrong way and the moment I expressed this and that I was scared to Jenny she took me off the medication. I initially thought that my journey with ADHD medication was now over as I was so used to being treated differently when it comes to controlled substances because of my past. Jenny was the first professional that trusted me and let me try my first stimulant medication. It took a few tries but we got there in the end on a perfect fit. It was so refreshing to finally meet someone who didn't see me as a 'bad egg' and because of this perception then treated me with less trust. I am so grateful she put that faith in me because without being able to try the stimulant medication I wouldn't be in my first happy place I've ever been in my life. Not only that but Jenny was almost like a friend. Kind and caring and extremely supportive during my journey. She was also super responsive to my messages and I have never experienced this during my medical journey whilst receiving care so the first fast response I got off her was a shock to say the least. Overall I have already recommended Jenny to several people starting their own journeys through Psychiatry UK.

Recommend
Trust
Listening