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Written by a patient
21st January 2021


Heather was the registrar on the gastro team led by Mr Warren who looked after me during my two stays after surgery at ChelWest hospital in 2019 & 2020. She is always on point with advice and reassurance and ready to take the time to explain any medical queries and answer any questions you may have! Importantly she was the main point of contact for me at the hospital & with the surgery team for the year it took for me to recover from my first surgery and wait for the second surgery to complete my recovery. I can't thank her enough for the reassurance it gave me that there was someone there who was keeping an eye out for me and who was willing and able to keep me updated about when my final surgery could possibly take place. What with the first covid lockdown and the enormous pressure the NHS was under I really do feel very fortunate to have had my second surgery back in Nov 2020, when there was a small lull before the 2nd covid lockdown. Without Heather's backing and support I don't think I would of had my reversal operation in such a timely manner. Heather's expertise, communication skills, happy demeanour & approachability are a great asset to Chelwest and the NHS as a whole, what a Star....... in fact Five Stars! : )

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