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Lorraine Richardson 2016-07-25 Person 5 5 0

I first met Lorraine when she had the unenviable task of telling me that a WGH consultant had not completed the referral papers to move me from his domain on to Oncology, after a diagnosis of cancer. She dealt with me calmly, professionally and more importantly expedited the matter. Since that initial introduction she has met me at most of my reviews and other intervention appointments, such as surgery. She has provided me with a constancy, a well informed, accessible, friendly, 'guide' to the Trust and it's many facets. She has never failed me in any aspect of my requirements. At a personal level, I simply enjoy seeing her, as she raises up ones spirits. In summary, Lorraine is experienced and knowledgeable, competent in getting things done in an NHS environment, cheery, friendly, upbeat and a great communicator. She is a wonderful example of an NHS that totally works.