Share review of Yeovil District Hospital

Yeovil District Hospital 2024-01-19 Person 3 5 0

i attended Yeovil hospital today in the Audiology department on the recommendations from the Outpatient clinic within the shopping precinct on 4th November 2023 who had specified prisms to correct my visual problems.After battling through freezing fog at 0800.am I was initially impressed with my treatment, eye test and scan and the next stage was to see the doctor for fitment of the prisms ! From then on in the chaos descended and the doctor was vague,disorganised and uninformed ! He stated that the clinician had not got an appointment for me, that he did not have any prisms (despite scouring his desk drawers ) and that they would endeavour to re-appoint me within 2 weeks....This is not satisfactory and totally unacceptable...I am an 83yr old and this has caused me considerable stress !!! I would like an urgent appointment at a reasonable hour, say between 1100am and 3.00pm plus an assurance that the treatment is as designated on 04/11/2023 ! This has reflected very badly on your hospital which is regrettable and opposite to my previous experiences under your care so please address this urgently and restore my faith !!!