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Written by a patient
9th November 2015


(Note: filled this in once already, but system seemed to fail) From the very start at reception, and throughout the process, the staff were very efficient, professional, kind and courteous. They kept me informed and involved me in the diagnosis. I was shown the X-Rays and the injury was explained clearly, along with the options for remedy. I was also consulted on these for my opinion. I was also kept informed throughout about the process, the next steps and the time expectations. The junior doctor told me there would be a case review and a decision about surgery. She later phoned me herself to explain that surgery was needed the next day. The waiting area was greatly improved by having a cafe. All together an outstanding service and team. They are an example to others.

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff