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Yeovil District Hospital 2015-11-09 Person 5 5 0

From the very start at the reception desk, the process was very efficient and professional. The staff were friendly, respectful, helpful and courteous. They explained what was happening throughout the process and managed expectations about how long each stage would take. They involved me in the diagnosis, showed me my X-ray photos, explained the injury and the possible options for remedy. At the end of the process, the junior doctor told me the case would be discussed and I would be contacted with a recommendation for surgery. She later phoned me at home herself to confirm that I would need surgery the next day. The waiting area was clean and the cafe was a very good addition for people waiting to be seen. All together an outstanding service and team.