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Written by a patient
5th March 2017


I was booked in for a gallbladder removal on 4th March. I was greeted at the arrivals ward by the ward sister who immediately made me feel at ease and was very friendly. I was taken to the ward and everything was explained . Gowns, pillow and bag for clothing etc. where all ready and waiting. All the nursing staff were friendly, helpful and very professional. A visit from the aneathatist and surgeon put your mind at rest. Ample opportunity was given to ask any questions. Throughout, details were checked continuously I.e name, dob etc . I was kept informed of my time to visit theatre. A bright, clean day room was available to sit in, tv, radio and magazines were to hand. Throughout, the nursing staff checked I was ok, which was reassuring. In the anaesthetic room were 2 lovely nurses, who treated me with extreme dignity and respect. The aneathatist explained everything that was going to happen . Back in the ward I was well looked after, hot drink and biscuits or sandwich if wanted. Overall, I was extremely impressed with the care, professionalism and friendliness of all the team . Thank you to everyone for looking after me .

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff