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1st November 2014


- Excellent team work.. How people in different uniforms worked together/helped each other out...if a member of staff called away someone else immediately covered their work. - Sensitivity to patients in discomfort and pain. - Timely response to patients requests eg bottles, toileting, medication, drinking water (ice was a nice touch) - Treating all patients as unique individuals and tuning into their specific needs. Nursing staff being appropriately assertive with disruptive patient leaning to win/win. - Regular cleaning/mopping of floors and toilets (on couple of occasions toilets were dirty but would need to be monitored every 10 minutes to avoid this) - Staff very discrete about personal conversions - Meals were good in general (Toast would be really nice at breakfast!)

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff