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Written by a private patient
14th October 2022


On my first eye operation I was on time . The nurse mixed up the paper work between myself and another patient.this was only noticed when the nurse called a patients name looking at me . The patients with that name spoke up and said that was her name . She had my name band on her wrist . This was rectified but I felt a little nervous through out the procedure. On my second visit . As instructed by my consultant I was first on the list so arrive at 7.30 am for my procedure. Was then told I had been move to 4th on the list ( without prior notify)resulting in a 2 hour wait This resulted in my driver having to reschedule there other commitments

Recommend
Dignity/Respect
Involvement
Information
Cleanliness
Staff
Safe