Share review of Wokingham Community Hospital

Wokingham Community Hospital 2023-03-21 Person 3 5 0

The silver cloud app is great and the content is easy to understand. The extra features like breathing videos in particular were really useful however I don’t think it’s been updated in a while so could use some new content. In contrast the phone calls were not as helpful. I felt they were formulaic and not tailored to my needs. There was no opportunity to build more of a rapport with the therapist due to long periods between calls and therefore no continuity. I had to reschedule a session and gave more than a week’s notice but the process of trying to reschedule was cold and I decided not to continue because I felt like an inconvenience.

It would be useful if calls could be scheduled closer together so there’s more of a feeling of continuity and picking up where you left off last time. It would also be useful if therapists could provide more tailored advice and techniques without deferring to silver cloud. Finally, the process for cancelling or rescheduling sessions could be reconsidered. A templated email warning that you will be removed from talking therapies is not helpful. I understand the demand for the service but when patients genuinely need to reschedule and give a decent amount of notice it would be nice if some kindness and understanding is extended rather than defaulting to cold emails.