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11th March 2023


I had Talking Therapies in 2019 for about 20 1-hour sessions and found it to be very helpful. The first half were in person and then, after [name removed], were online. Now it is a very different process: only the first meeting is face to face, for 30 minutes, followed by 30 minute online meetings and right from the outset you are told that you only have 7 sessions. You feel you are just being given a booklet and shunted off to cope on your own. I think it is important to build up trust in a relationship with your therapist and this can't happen when you only get a brief, one-time in-person meeting.

Suggested improvements
Do more meetings in person. Don't tell the "patient" that they only have 7 sessions from the outset, it means the whole process is then counting down to being dismissed.






Staff
Listened to
Information
Involvement
Ease and Accessibility
Experience