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Wishaw General Hospital
2021-06-11
Person
2
5
0
Written by a NHS patient
Written by a NHS patient 11th June 2021
This review is mainly about the receptionist at the orthordontist unit in wishaw hospital. I found her to be very rude, her body language and facial expressions were very off putting and made myself and daughter feel uncomfortable. I turned up at the wrong place by mistake and she made me feel stupid which is the total opposite of the staff at wishaw health centre who made us feel welcome and were friendly and understanding. The way professional staff should make patient's feel. I am currently studying nursing and I am totally appalled at the receptionist's attitude, there was just no need. I think she requires some urgent communication training and lacks empathy and compassion, the kinda skills that anyone working in a hospital should have.