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Warwick Hospital 2023-04-20 Person 3 5 0

Staff member called Audra, booking people in at minor injuries was utterly lovely. Doctor/GP when finally saw my son seemed rude initially, took us through to a room but it was two rooms, we wondered through to next one and she told us off, but didn’t feel like it was clear which one we were meant to be in. We are sorry we intruded in the other room. She was then abrupt and and dismissive - an allergic reaction, but he has no known allergies, so we will keep an eye on potential allergies. Right at the end, I apologised if I had wasted anyone’s time (eye had looked very concerning but had gone down considerably) and Dr was very reassuring.

None, 111 clinician was also utterly wonderful who called us back.