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15th May 2023


The gentleman on reception was the best person I’ve dealt with at a&e. He was very sympathetic and I felt respected. I was told there would be an hours wait but it ended up being 4 hours. The care I received was a short conversation which I feel could have been done sooner. I think I made a mistake going to a&e as I wasn’t seen urgently when I needed it. I feel partly to blame.

Suggested improvements
I think timing (nationwide issue I believe). I think there should be a different a&e department for mental health issues.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Safe
Food
Rating not given.
Staff