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30th March 2023


The nurses for the day of consultation were good but just individual nurse/staff was very rude when answering my phone call. The booking coordinator name Tricia in Ophthalmology/Machen Eye Unit even lying.

Suggested improvements
I felt very disappointed. I can not imagine during the consultation,by one of the most experienced consultant, my concerns was ignored even I repeatedly stressed it to him. I had no chance to tell him my up to date medication of course he did not bother to ask. In his diagnosis report to my GP, the medication the Eye consultant mentioned was the one I stopped 3 months ago already. I have changed 2 new medication since then.

Experience
Dignity/Respect
Involvement
Information
Cleanliness
Safe
Food
Rating not given.
Staff