Share review of Warwick Hospital

Warwick Hospital 2024-05-27 Person 2 5 0

Some staff were actually cruel and unkind in my opinion in the form of sarcasm, not listening to needs and overriding my choices. For example, I repeatedly asked where my Cod Liver Oil tablets were as I had been told I could take them. FINALLY (after much asking), they were found in the locked drawer of my locker. I told the member of staff I would like them and she she denied me this only to lock them away again. I was made unsafe by a nurse (?) who forced me to reach for my own clothing - it was high up and I could not reach it. With a broken femur, aged 80, I had to use my electric toothbrush to reach the coat hanger and knock my clothes down. I could have fallen again! I realise staff soon learn that some patients are more demanding than others and that they have to choose when to respond but the lady next to me was not demanding at all yet she was ignored several times when she needed the toilet and pressed her alarm. Staff came into the room, dealt with something clearly not urgent and made her wait. I had the same experience. I was given medication (Senna) that caused diarrhea then left to yell out after my alarm was not answered. It is degrading. This is sad to report as some staff were absolutely fantastic. The food was also faultless.

Staff are generally young and able-bodied but I'd recommend some training to encourage empathy. I think they need to understand that independence doesn't always mean a DO IT YOURSELF attitude - they need to assess the dangers.